Shipping and Delivery

At GIFT MALAI, we aim to ensure that your gifts are delivered safely and on time. This Shipping and Delivery Policy outlines how orders are processed, shipped, and delivered. By placing an order with us, you agree to this policy.

1. Order Processing

• Orders are processed after payment confirmation.

• Customized orders require additional processing time depending on the design and customization details.

• Order processing time does not include shipping or delivery time.

2. Shipping Locations

• We currently deliver within Nepal but as required we can deliver outside Nepal as well.

• Delivery availability may vary depending on your location.

3. Delivery Time

• Estimated delivery time depends on the delivery location, product type, and customization requirements.

• Standard delivery time may range from 2–7 working days after order confirmation.

• Customized products may take longer due to production time.

4. Shipping Charges

• Shipping charges are calculated based on delivery location, product size, and weight.

• Shipping fees, if applicable, will be shown at checkout or communicated before order confirmation.

5. Delivery Partners

• We use trusted courier and delivery partners to ensure safe delivery.

• GIFT MALAI is not responsible for delays caused by courier services, natural disasters, strikes, or other circumstances beyond our control.

6. Address Accuracy

• Customers are responsible for providing complete and accurate shipping details.

• We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

7. Delivery Issues

• If delivery fails due to customer unavailability or incorrect address, re-delivery charges may apply.

• Any visible damage to the package should be reported immediately at the time of delivery.

8. Order Tracking

• Tracking details may be provided once the order is shipped, depending on the courier service.

9. Contact Us

For any questions regarding shipping or delivery, please contact us:

GIFT MALAI
Email: giftnepa2026@gmail.com
Phone: 9812423773
Address: Kathmandu, Nepal